Health and Safety Information


• Please note, in order to uphold safety standards, we are not able to accept as clients any persons over the weight of 115kg (253.5lb).
• Due to the risks involved we cannot accept as clients anyone who is, or may be pregnant.
• Factors such as lack of physical fitness, pre-existing medical conditions, including but not limited to ankle injuries, knee injuries or ACL damage, joint replacement, dislocations, neck or back injuries, heart conditions, high or low blood pressure, diabetes or asthma can effect capacity to safely take part in a glacier trip and in turn increase the possibility of sustaining an injury. If you have any medical conditions or have had surgery in the last 10 years we recommend consulting your doctor about your participation in a glacier trip and making Franz Josef Glacier Guides aware of your condition.
• We do not guide customers who are under the influence of intoxicating drugs and/or alcohol.
• Guides reserve the right to curtail or cancel trips for customers whose fitness or ability is not appropriate to the trip on which they are booked. If you are unable to complete the glacier trip you have booked, you will not be entitled to a refund. If you are not familiar with our trips please refer to our Trip Guide or consult a member of our reservations team for advice on which trip will best suit your ability.
• Children wishing to join our hikes generally need to be at least 8yrs+(Heli hike), and at least 137cm tall. Due to glacier and weather conditions this guideline may change. For further information please contact us.
• As we operate in a mountain environment certain events may result in customers having to stay on the glacier overnight.
• Franz Josef Glacier is an unstable geological feature that presents certain significant hazards, including, but not limited to: avalanche, rock fall, ice fall, heavy rainfall, cold exposure, heights, flooding, uneven terrain, tripping and sun exposure.
• We encourage all clients to visit our office the day prior to their trip departure to receive a full trip brief and up-date of current conditions from our team.
• You must be 18 years or older to make a booking on this website. If you are under 18 years old, we will require a parent or guardian to travel with you and to fill in our check in forms at Franz Josef Glacier Guides.

TERMS AND CONDITIONS OF PARTICIPATION


We, Franz Josef Glacier Guides, ("the Operator") appreciate your custom and aspire to provide you a friendly, exciting and safe experience. In participating in this activity, you, the customer / passenger ("you"), agree to the following terms and conditions:
1. Participation in all adventure activities carries a degree of inherent risk and by participating in the activity provided by the Operator you are expressly assuming those risks personally and are, to the maximum extent permitted by law, waiving and releasing the Operator and its officers and employees and any subsidiary or related company from any liability, claims, losses, damages or expenses caused by any event including, but not limited to:
1. Personal injury or death;
2. Property loss or damage;
3. Acts which may be construed as negligent or accidental;
4. Any other loss, damage, suffering, emotional or nervous disorder.
2. You agree the laws New Zealand apply exclusively to these terms and conditions and that the Courts of New Zealand have exclusive jurisdiction. You agree not to commence any litigation or proceedings in any country in relation to the risks and perils set out in clause 1 above and to indemnify the Operator against any such actions. In the event that any liability is attributed to the Operator, such liability is limited to the price paid by you to the Operator for the activity.
3. You confirm that you are physically fit and suffer no medical conditions which may be aggravated by this activity. Please see attached medical and health information.
4. You consent to receive medical treatment in the case of injury, accident or illness during the activity and to indemnify the Operator against any claims in respect of this treatment.
5. You agree to listen to the guide, follow their instructions and make sure any children in your care do the same. The Operator reserves the right to remove or to refuse to allow any passenger to participate who does not comply with instructions or who is deemed to be a nuisance, acting recklessly or otherwise considered to be unsuitable, to participate.
6. This voucher is issued by an agent for the Operator providing the services and activities described and is non-transferable.
7. This voucher is based on fares and tariffs, which are, to the best of the Operators knowledge, correct at the time of issue. Any price increases arising since the date of issue are at the cost of the customer and payable to the Operator before departure.
8. Cancellations by the Operator - The Operator reserves the absolute right to cancel or vary any service for any reason including as a result of weather conditions, insufficient reservations or any unforeseen event or circumstance. The selling agent and/or Operator accept no responsibility for any loss or additional expenses arising from changes, delays or cancellations of the services and activities of the Operator.
9. This voucher is non-refundable (other than at the absolute discretion of the Operator) however pre-paid bookings can be altered in accordance with the following:
1. Up until 24 hours prior to the date and time of any pre-paid reservation you may change (subject to availability) or cancel your booking at no charge by contacting the Operator directly.
2. Within 24 hours of any scheduled reservation any change to the booking is at the absolute discretion of the Operator and may incur a fee up to a maximum of 100% of the price paid for the activity or service.
3. In the event that a pre-paid reservation is not utilised by the customer without any notification to the Operator this voucher is deemed to have been used.
10. Any decision regarding an exception to these terms and conditions will be made entirely at the discretion of the Operator.
11. The name of the business that will appear on your bank/credit card statements will be Franz Josef Glacier Guides. Your account will be charged in New Zealand Dollars.