Franz Josef Glacier Guides is located in the Glacier Base Building, 63 Cron Street, Franz Josef.
Our purpose built guiding facility is the perfect place to start you day.
Come in, grab a coffee or a snack at the cafe before your trip, and meet the friendly team.
For further directions, click here.
You are welcome to wear your own good quality ankle supporting hiking boots with our crampons, or you can choose to wear the boots that we provide. Our boots are comfortable and warm and ensure you don't damage your own boots when strapping on your crampons. If you choose to wear your own boots, bring them in for a fitting the evening prior to your tour departure to see if they are suitable.
Check in time for Heli Hike, Heli Ice Climbs and Glacier Valley Walk is 15 minutes prior to the trip time stated on your booking confirmation.
This allows us plenty of time to prepare you for your trip, fill in medical information, give a weather update, and get you kitted up in all the necessary equipment.
Come in and see our friendly team 15 minutes prior to your trip time.
You will not need to bring a backpack as the maximum time spent on the ice is 4 hours. We will provide you with a small bum bag so that you can carry a camera, sunscreen, sunglasses, water and a snack. There is limited space in the helicopter so please limit what you bring on the Ice Explorer, Heli Hike or Heli Ice Climb tours. Please do not bring iPods, wallets, phones or keys.
The temperature on the ice is typically only about 1-2 degrees cooler than in town but due to the nature of the environment the temperature can be very changeable and we recommend wearing 2-4 warm layers of upper body clothing depending on the conditions on the day.
It is the high annual rainfall in the glacier region (6-8 metres per year) that allows the glaciers to grow and without the rain these magnificent glaciers would not be here. However heavy rainfall, high wind and low cloud can also prevent helicopter operations as we adhere to strict safety standards in this area.
In the event of cancellation of a Heli Hike trip due to weather, we offer the following options:
- Glacier Valley Walk (wet weather gear provided)
- Reschedule to the next available date / time
- Refund (dependent on the Terms and Conditions of your booking agent)
We ask our clients not to wear jeans on the glacier, but instead to wear light weight trousers or shorts, as jeans get very cold and uncomfortable when wet. If jeans are all you have then we can provide you with waterproof over-trousers to wear instead.