COVID-19 Update

Updated: 1st December 2021

To our customers and community,

From Friday 3 December, New Zealand will move into the COVID-19 Protection Framework (Traffic Light System). 

As part of fulfilling our health and safety obligations to all staff, visitors, whānau and communities, as of Friday 3 December Franz Josef Glacier Guides requires all guests and spectators 12+ years to be fully vaccinated and show proof of vaccination on arrival.

If you are not fully vaccinated, you will not be able to enter our site.

Visitors will need to provide proof of vaccination which can come in the form of a digital or hardcopy of the relevant record from My COVID Record provided by the Ministry of Health.

We thank you for your co-operation and understanding as we do our bit to keep our community safe.

The South Island is at orange, please read the following information on how we will be operating at this level:

On arrival: 

  • Have your My Vaccine Pass open and ready to view by our staff
  • Please have your face covering on
  • We require you to scan our location into your COVID Tracing app

What we're doing to keep you safe:

  • We require all kaimahi (staff) and manuhiri (visitors) to wear masks. Free masks will be available onsite.
  • Onboard the helicopter, masks are required for our pilots and all passengers 12+ years. The inside of our helicopters and borrowed gear are carefully cleaned after every trip.
  • Franz Josef Glacier Guides is a cashless site at Red

Please find further information below on how Franz Josef Glacier Guides operates under each stage of the traffic light system.

At Red

  • We are open - vaccine pass/certificate required
  • Up to 100 people limit on site, based on 1m distancing
  • Record keeping/scanning required
  • Face coverings required

At Orange

  • We are open - vaccine pass/certificate required
  • No limit on the number of people on site
  • Record keeping/scanning required
  • Face coverings required

At Green

  • We are open - vaccine pass/certificate required
  • No limit on the number of people on site
  • Record keeping/scanning required
  • Face coverings encouraged indoors

How to get your Vaccine Certificate: Information on how to download your vaccination certificate can be found here.

Ticket Purchasers:

If you have any existing bookings affected by COVID-19 that you wish to move or refund; or if you have purchased a ticket and are unable to fulfil our entry requirements, please email for assistance.  

 What is a COVID clean approved business?

The Qualmark award is a recognised and trusted sign of a quality travel experience; the COVID Clean Approved assessment has been designed to complement the high standard this award represents. By completing this assessment, it communicates to both staff and visitors that the operator is aware of and working to take measures to help prevent the spread of COVID-19.

For additional information about COVID-19 please refer to the Unite Against COVID-19 website or if you have symptoms call the NZ COVID-19 Healthline free on 0800 358 5453.

Ngā mihi,

Jon Tyler

Business Manager - Franz Josef Glacier Guides


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