YOU'RE IN SAFE HANDS
We pride ourselves on our commitment to safety, it's the number one priority of our team every day.
The Franz Josef Glacier is an absolutely stunning place to visit, however, glaciers can be inherently dangerous places as well. For this reason, safety on all our tours is paramount. We are very proud of our Safety Management Systems that we employ and continue to improve.
Our Safety Management Systems are externally and internally audited onsite several times a year, and we choose to use industry leaders to conduct these including:
Qualmark is New Zealand tourism's official quality control agency. It licenses professional and trustworthy New Zealand tourism businesses to use 'the Qualmark' - tourism's official 'quality mark', only when the highest standards of operational excellence are met.
Telarc provides an independent process for assessing the robustness of operational safety policies, procedures and practices for alignment with currently accepted outdoors community standards. Telarc New Zealand has certified Franz Josef Glacier Guides to the following standards:
- AS-NZS 4801 standard
- The Health and Safety in Employment (Adventure Activities) Regulations. This is a regulation administered by the government that all New Zealand adventure activities operators must hold.
We also conduct ongoing self-assessments of our systems and guiding team to ensure not just a safe experience but a quality one.
Our guests are provided with the best glacier equipment available for tours. Safety barrels complete with ropes, harnesses and rescue equipment are distributed in discrete areas of the glacier for emergency situations.
A great safety culture is one of the most important aspects of Franz Glacier Guides staff and training.
New employees go through a rigorous set of training and assessments, this takes several weeks before they start a guiding apprenticeship with senior staff. Training, reviews and assessments are on-going for all staff no matter how long they have been in the business. Our guides are all fully trained in First Aid and carry a First Aid kit with them on every tour
Our guides either hold the Hard Ice Guide (HIG) certification or are working towards it, this certification is conducted through the internationally recognised New Zealand Mountain Guides Association (NZMGA). Our business along with other New Zealand glacier guiding companies were key drivers in developing the glacier guiding qualifications pathway, in collaboration with the NZMGA.